Talent

Evolve revenue management into customer-centric strategies that span the entire guest journey. Combine revenue management with customer care to craft personalized experiences, not pushy upsells. Focus on value-added add-ons that create memories, so guests gladly spend more. Leverage distribution technology and real-time insights to optimize market share and pricing fairness. Discover how top revenue managers are turning numbers into unforgettable stays—read the full article.

RevPAR alone no longer tells the full story—distribution costs eat into every booking. today's “profit managers” weigh acquisition expenses on OTAs, wholesalers and direct channels alike. direct bookings boost margins but demand real investment in marketing, teams and tech. Success lies in a data-driven balance: run some segments in-house, outsource others strategically. find that sweet spot where all channels contribute profitably, and everyone wins.

Post pandemic revenue management demands new tools beyond historical data. Today's rms with ai and ml adapt rates in real time to current demand. Smart revenue managers use 2019 as a baseline but focus on pickup data. Complete tech ecosystem—rate shopper, meta search optimization—boosts performance. Discover how these innovations can optimize your hotel's revenue today.

Expedia's open world marketplace may suit a few but adds little value for most. many hotels have boosted direct bookings and strengthened their own marketing. Joining open world often means hefty commissions for sales you already secure online. some independents will join for visibility or because they feel they must. Focus on your own channels where you control margins, guest data and brand loyalty.

Staff shortages are crippling the hospitality industry, with 16,000 vacancies this year. Many bars and hotels are facing a critical shortage of waiters and cleaners. Technology and automation are emerging as solutions to optimize operations. The pandemic has accelerated the departure of professionals and is opening the door to innovation. Discover how to turn this talent crisis into a strategic opportunity.

Unbundling has arrived in hotels: Hilton no longer cleans your room unless you ask. Just as airlines charge for choosing a seat or checking a bag, we'll soon pay for a view, a balcony, or a shower. This change doesn't reduce the base price, but rather gives us more control over what we really need. The strategy points to a future where every extra is optional and tailored to your taste. Discover how this revenue trend can redefine the hotel experience.

Discover the HR roundtable held on December 17th with experts from Nivimu, Siemens, and Meliá. Three professionals discussed internal and external talent, company culture, and ongoing training. Learn why digitization isn't just about buying technology and how to implement the transformation step by step. Learn about emotional salary and how it improves team motivation and retention. Don't miss the key ideas to boost your HR department and take your company to the next level.