consulting

Hereby starts my newsletter, a space where I will be sharing my thoughts and reflections about hot topics from the industry I love: hashtag#tourism. I’ll mainly […]

Ai at the drive-thru may nail orders but miss the warmth customers crave. software works nonstop without error, yet can’t listen or empathize. authentic staff engage diners, spark loyalty and earn rave reviews. empathic employees drive extra sales that bots can’t replicate. show your caring side and your role stays irreplaceable.

Dublin’s Temple Bar pints climbed in price as the night wore on, revealing a missed F&B opportunity. most restaurants still serve static menus despite QR tech that can flex rates instantly. diners would gladly pay more on weekends and save during quiet weekday lunches. real-time pricing could sharpen profits and draw bargain hunters at off-peak hours. ready to watch your favorite bar’s menu evolve with demand?

Hospitality education often stops at theory and lectures feels disconnected. Traditional internships funnel every student to the front desk ignoring other roles. Soft skills like adaptability and communication remain underdeveloped in classrooms. Practical experience across kitchens, marketing and events builds real confidence. Partnerships between schools and industry bring curricula to life and bridge the gap.

Pricing in hospitality hinges on balancing price and value. customers pay two dollars for coffee until Starbucks charges four and they don’t flinch. dynamic room rates from season to season reflect perceived value, not just cost. revenue management systems guide pricing but savvy pros adjust for inflation and trends. luxury diners queue for a thousand‐dollar steak because experience outweighs price concerns.

underpaid staff create magical experiences while juggling unpaid overtime. perception of low-skilled work clashes with the real dedication on display. small hotels struggle to match wages at high-profile chains, fueling talent drain. industry advocacy and fair pay campaigns could rewrite hospitality’s future. are you ready to champion the heroes behind every memorable stay?

The hospitality industry is recovering at a probably unexpectedly fast pace in the wake of the COVID-19 pandemic, welcoming back guests and patrons with open arms. […]

Old cocktail menus tossed in plastic folders feel sloppy and uncaring. Genuine hellos and swift help turn simple moments into cherished memories. Loyal guests return not for gold decor but for smiles that feel personal. Great service stands out when flashy amenities blend into the background. Neglect basics and watch customers wander to attentive rivals next door.

Investing in your team sparks glowing reviews that fill rooms fast. when staff know their stuff, guests pay more without blinking. happy customers rave online and boost your hotel’s ranking. premium pricing follows exceptional service like night follows day. ready to see training turn paychecks into profits?

Tipping stirs fierce debate over service quality and fair pay. From the American reliance on tips to its spread across Europe, customs clash. Incentives for exceptional service meet the reality of unpredictable wages. solution lies in fair base salaries with truly optional gratuities. Digital tipping options can bridge the cashless gap and honor great work.

Technology is the trusty sidekick to hospitality’s heroes. Batman’s human touch wins guests’ hearts when Robin’s ai and iot tools handle the routine. Integrated systems let staff anticipate every need without drowning in data. Embracing innovation keeps teams agile in a world where adaptability rules. The real magic happens when talent takes the stage with tech cheering from the wings.

Hotels empower front desk teams to suggest room upgrades and spa treatments. personalized recommendations feel like insider tips, not canned pitches. tech tools feed staff real-time guest preferences for seamless service. turning complaints into wow moments can spark surprise add-on bookings. training your frontline crew transforms everyday check-ins into profit drivers.

servers who listen closely turn meals into memorable experiences. subtle nods to premium sides or craft cocktails can lift every bill. strategic menu highlights guide guests to tried-and-true delights. ethical upsells feel like insider tips, not pushy sales pitches. a well-trained team becomes your restaurant’s secret profit engine.

training your hotel crew turns good stays into unforgettable moments. confident team members greet guests with genuine warmth and seamless service. skilled staff handle challenges like pros, leaving no room for complaints. investing in learning boosts efficiency and slashes costly mistakes. happy employees stay longer, rave online and fill rooms faster.

Just like rugby, hotel teams score big when they move as one. Disciplined drills and clear playbooks keep service on point. Respect on and off the field turns guests into loyal fans. Bouncing back from setbacks makes your team unstoppable. Ready to train your crew into hospitality all-stars?

Therapist connect one-on-one to unveil clients’ hidden needs. upselling add-ons like aromatherapy or hot stones feels like a gift. suggesting skincare products turns a treatment into a lasting ritual. ethical recommendations build trust and keep guests coming back. with a 15–25 % revenue boost, suggestive selling is win-win for spas.

Investing in staff training boosts guest smiles and star ratings. feedback-driven workshops and online courses turn knowledge into action. surveys show a one-point rating jump can raise revPAR by double digits. mentoring, incentives and hands-on sessions spark confidence and loyalty. happy, skilled teams deliver seamless stays—and fuller wallets.

Tired of hidden price gaps across booking sites? Chema Herrero Hernández pins down thirteen deal breakers you can’t ignore. unexpected currency conversions and outdated rates cost you trust and profit. contract breaches, tech glitches and unfair parity clauses lurk behind the scenes. ready to reclaim control and boost direct bookings? dive into the full breakdown.

Stress and bad vibes in hospitality kill productivity and drive people away. Unhappy staff take more sick days, quit faster and cost you more in hiring. Low morale turns smiles into frowns, and frayed tempers into guest complaints. Managers who clear communication gaps, celebrate wins and map career paths flip the script. Build respect, fun perks and team spirit—and watch service scores—and profits—soar.

Global coliving market set to hit 10 billion dollars by 2025 with 27-year-olds earning about 75 000 per year. Urban coliving spaces blend private bedrooms with shared kitchens, living rooms and workspaces to spark real connections. Eighty percent of residents say they feel more connected to their neighborhood after moving in. Shared homes draw diverse groups who volunteer more and drive civic engagement. Local shops thrive too, with coliving neighbors spending an extra 3 000 dollars annually and generating up to 500 000 dollars per hundred units.

Connecting with fellow managers brings fresh ideas to your strategy. swapping war stories about forecasting demand can ignite your next win. attending meetups, conferences or virtual forums expands your circle. offering help before asking for favors builds authentic relationships. turning casual coffee chats into partnerships can skyrocket your results.

Ancillary revenue is hotel treasure hiding in plain sight. Guests crave experiences from cooking classes to vip check-out perks. Food, spa and parking turns idle services into small gold mines. Reported sales jumped to 18.9 billion dollars in 2022, up from 13.3 billion. Are you leaving these extra dollars on the table at your property?

Spain generated 97 billion euros from tourism in 2021, but lacks the world-class schools to train its talent. Switzerland boasts top hospitality names like Les Roches, Glion and Lausanne EHL, fueling over CHF 350 million in local economic impact. José Andrés challenges spain’s leadership in gastronomic tourism: why aren’t foreigners flocking here to learn? From Centro Superior de Hostelería de Galicia to TEDUKA, innovators are rising — can they turn spain into a new academic hub? Are you ready to lead by example and spark the passion of future hospitality professionals?

Imagine a lobby that serves cappuccinos by day and cocktails by night. You check in at the bar instead of a dusty reception desk. Boutique pop-up shops and art exhibits bring local flavor right to your guests. Coworking nooks in between sofas keep business travelers happy and productive. Merch stores and digital ads turn dead space into real profit.