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In hospitality, effective communication—especially through body language and non-verbal cues—is a powerful yet underutilized tool for enhancing guest experiences and driving ancillary revenue. By training staff to convey warmth, confidence, and personalization through posture, tone, facial expressions, and intentional gestures, hotels can turn everyday interactions into meaningful upselling opportunities that feel natural and guest-centric, ultimately boosting satisfaction and revenue across departments.

Upselling and cross-selling in hospitality are most successful when delivered with confidence and charisma, transforming sales into personalized, value-driven guest experiences. Rather than pushing products, staff should view selling as a service—offering enhancements that genuinely improve the guest’s stay. By using warm, enthusiastic communication and tailored recommendations, hotels can build trust, increase guest satisfaction, and drive significant ancillary revenue.

madrid será el epicentro del revenue el 4 de junio de 2025 con el global revenue forum. conor neill, de vistage e ie se, compartirá cómo comunicar con impacto y liderar con visión y empuje. descubre tendencias en revenue, marketing, sostenibilidad y transformación comercial bajo “unlocking the future of profit”. ponencias inspiradoras, casos de éxito y networking con líderes del sector hotelero y turístico. no te pierdas esta oportunidad única de potenciar tu estrategia y conectar con expertos internacionales.

Madrid se convertirá en el epicentro del revenue, profit, marketing, sostenibilidad y liderazgo. El 4 de junio de 2025 llega el Global Revenue Forum Madrid, organizado por Cristina Blaj y Pablo Torres. Conor Neill, keynote speaker de IESE y Vistage, mostrará cómo comunicar con impacto y liderar con visión. El evento reúne ponencias, casos de éxito, networking y paneles para optimizar el futuro de tu negocio. Unlocking the future of profit: inspírate en estrategias data driven para crecer de forma sostenible.

descubre la llegada del global revenue forum a madrid este 4 de julio. evento simultáneo en madrid, parís y ámsterdam con más de 60 ponentes. aprende sobre rentabilidad, sostenibilidad y el poder estratégico del dato. únete a la comunidad que revolucionará el sector hotelero con tres paneles simultáneos. no te pierdas el primer foro en españa con objetivo de desperdicio cero.

In hospitality, communication is one of the most powerful yet overlooked drivers of ancillary revenue. Beyond scripts and pricing, it's how staff present, pitch, and emotionally connect with guests that influences spending decisions. By training teams to communicate with confidence, warmth, and storytelling, hotels can transform everyday interactions into revenue-generating moments—unlocking value not by changing the offer, but by changing how it’s delivered.

descubre cómo pablo torres y siteminder te ayudan a generar ingresos más allá de las habitaciones. aprende a monetizar lobbies, spas y hasta espacios de coworking con estrategias prácticas. usa tecnología y datos en tiempo real para ofrecer upsells personalizados que encantan a tus huéspedes. capacita a tu equipo para detectar oportunidades de venta adicional en cada interacción. sumérgete en “domina los ingresos adicionales” y transforma tu hotel en una máquina de rentabilidad.

Diversifying distribution channels is vital for profitability and brand power. Otas boost visibility but high commissions erode margins and guest data. Direct bookings offer upsell, cross-sell, loyalty and lower acquisition costs. Nurture direct channels with marketing, loyalty programs and personalization. Strike the right balance: use otas for reach, direct for long-term success.

La fiebre de los megaeventos como conciertos y eurocopa desata una avalancha de reservas. las plazas hoteleras escasean y solo la tarificación dinámica saca partido a la demanda. descubre cómo datos en tiempo real e inteligencia de mercado optimizan ingresos al instante. aprende a sumar valor con paquetes y límites de precio para evitar abusos y conservar la reputación. conviértete en un gestor ágil y triunfa en el nuevo escenario de la hostelería global.

True revenue growth in hospitality doesn’t begin with tactics or tools—it starts with mindset. Drawing on Dr. Joe Dispenza’s research, the text argues that subconscious beliefs and emotional alignment directly influence staff behavior and performance. By reshaping limiting narratives, connecting KPIs to meaning, coaching identity, and prioritizing emotional well-being, hotels can drive more powerful and sustainable results. The next evolution of hospitality success comes not just from operational excellence, but from transforming how teams think, feel, and lead—from the inside out.

descubre la llegada del global revenue forum a madrid este 4 de julio. evento simultáneo en madrid, parís y ámsterdam con más de 60 ponentes. aprende sobre rentabilidad, sostenibilidad y el poder estratégico del dato. únete a la comunidad que revolucionará el sector hotelero con tres paneles simultáneos. no te pierdas el primer foro en españa con objetivo de desperdicio cero.

In the pursuit of higher ancillary revenue, hotels often overlook a critical factor: focus. Drawing from Nir Eyal’s concept of being “indistractable,” the article argues that distraction—caused by constant interruptions and reactive work—undermines strategic thinking and execution. By creating a culture of intentionality, time-blocking key revenue tasks, and protecting mental space for creativity, hotels can unlock untapped profitability. The true competitive advantage isn’t more resources—it’s focused attention.

In hospitality, growing ancillary revenue isn’t just about pricing or sales tactics—it’s about building team confidence. Many missed upsell opportunities stem from self-doubt, not lack of strategy. By shifting mindsets, empowering staff to believe in the value they offer, and creating safe spaces to practice and grow, hotels can transform internal confidence into external revenue. Confidence sells—silence doesn’t.

The main idea is that in hospitality, true revenue growth—especially in ancillary services—comes not from nonstop hustle, but from intentional, focused, and thoughtful actions that create meaningful guest experiences and empower teams to work with purpose, not pressure.

James Hoffmann’s journey—from a casino croupier to world barista champion and successful coffee entrepreneur—serves as a powerful example for hospitality professionals dreaming of launching their own ventures. His story highlights the importance of starting with curiosity, learning continuously, building visibility, partnering wisely, avoiding burnout, solving real problems, and staying grounded in purpose. True success doesn’t come from overwork or following a rigid startup formula, but from combining passion, strategy, and sustainability to create a business that is meaningful, impactful, and built to last.

madrid acogió la primera edición del global revenue forum con más de 250 profesionales del sector. descubre ponencias simultáneas sobre ia, fidelización, total profit y sostenibilidad. no te pierdas insights clave de mesas sobre distribución y marketing digital. aprende a optimizar tu canal directo, paquetización e integración de datos. inspírate con networking de alto nivel y revoluciona tu estrategia de revenue management.

James Hoffmann’s journey offers a powerful blueprint for hospitality professionals who aspire to build meaningful, sustainable businesses. His success wasn’t about perfection or fame—it was rooted in deep curiosity, a willingness to learn, and a commitment to working smart, not hard. By immersing yourself in your current role, making yourself visible, collaborating with others, and avoiding burnout, you can lay the groundwork for a venture that lasts. True success comes from solving real problems, building systems that scale, and having a clear purpose beyond profit. In hospitality, lasting impact comes not from hustle, but from passion, strategy, and sustainability.

Coliving and flexliving shake up the old hotel model in exciting new ways. urban nomads find home, office and community all in one place. shared kitchens, smart tech and flexible leases turn stays into experiences. these trends proved their strength by adapting faster than hotels during the pandemic. ready to explore a lodging revolution where you live, work and connect seamlessly?

Descubre la mesa redonda de tsa solutions e inturea sobre tendencias de futuro en la restauración. Patxo de toro, Eduardo serrano, Eva sierra carballo y Alessio di gaetano compartirán sus ideas. Aprende cómo el delivery, la domótica y la carta digital están reinventando la experiencia gastronómica. Explora por qué las dark kitchens y las reservas online han llegado para quedarse en todos los niveles. No te pierdas el jueves 11 de marzo a las 17:00 y lee el artículo completo para conocer todos los detalles.

descubre hoteltrends andalucía el 13 de junio en marbella, un encuentro único para hoteleros. experts debatirán sobre canales directos online y offline y compartirán herramientas clave. vive el business case de amare by hotelverse & paraty tech con un gemelo digital inmersivo. haz networking durante el coffee break y conecta con líderes como juan josé gallego e iciar gatell. cierra la jornada con la mesa redonda sobre el futuro de la distribución hotelera.

geobased pricing sparks heated debate in hospitality—are location surcharges smart or shady? experts weigh in on stark ota rate gaps—san francisco guests paying up to $500 more per night. some argue it’s savvy segmentation, others warn of eroded trust and brand damage. learn why ai-driven one-to-one pricing could replace blunt geo tactics. dive into the full discussion and decide if geopricing belongs in your revenue playbook.

meet Pablo torres, the hospitality expert turning ancillary revenue into pure profit. discover how his journey from front desk to global consultant shaped his new book’s insights. learn why hotels can boost revenue by 50% with creative upsells, from spas to coworking lobbies. uncover the fail-proof steps: audit your assets, research trends and build a clear ancillary plan. ready to transform every square meter of your property into a money-making machine? grab his guide!