Ancillary Front Office Training
Training sessions and workshops on suggestive selling (Ancillary Revenue) for all members of the chain's Front Office and Reservations teams.
With a portfolio of 14 hotels (4* & 5*), including several luxury resorts, Zafiro Hotels has positioned itself as one of the leading hotel chains in the Balearic Islands.
Through these training sessions at the start of the season, we align the goals of all Front Office teams, generating a phenomenal ROI for the chain while improving team motivation.
Through these training sessions at the start of the season, we align the goals of all Front Office teams, generating a phenomenal ROI for the chain while improving team motivation.
ACTIONS
1Initial consulting
-Portfolio review
-Processes
-Incentive plan
-Processes
-Incentive plan
2Personalization of content and teaching materials
3Team building (+40 people)
-Telephone sales techniques
- Suggestive sale at reception
-Product and customer knowledge
- Suggestive sale at reception
-Product and customer knowledge
