Consulting and Training
A 360° project was undertaken to restructure the Landmar Hotel reception, from a logistical perspective, as well as from a customer service and sales perspective.
ACTIONS
1Initial consulting
-Sessions and workshops with management
-1:1 sessions with all team members
-1:1 sessions with all team members
2Competitive set analysis
-Analysis of management of the establishments in the competitive set, including personal interviews with their management
3Proposed design and presentation
4Team building
Training sessions with Front Office staff from both establishments, with a fantastic impact on operational results and employee satisfaction.
