Short answer: Absolutely not. While OTAs offer reach and bookings (billboard effect), relying exclusively on them is risky. OTAs' high commissions eat into profitability, while direct bookings are crucial for higher margins, guest data ownership, and stronger brand loyalty. It's about finding a healthy balance.
With direct channels, hotels control the guest journey, allowing upselling, cross-selling, and loyalty-building initiatives that increase ancillary revenue and customer lifetime value. Direct bookings also lower customer acquisition costs over time, improving overall financial health.
Hoteliers must maximize every guest touchpoint. Giving all control to OTAs means losing upsell opportunities, ancillary sales, and the chance to truly differentiate your brand.
OTAs should remain a key part of the distribution mix, but direct online sales must be actively nurtured with smart marketing, loyalty programs, and personalized experiences.
The key? Finding the balance that serves you best. Use OTAs for reach, but invest in your direct channels for profitability and long-term success.
